Order Cancellation
1.If you want to cancel the order, please contact us ([email protected]) and provide your order number and state the reason.
2.For orders that need to be canceled but have not been shipped, we will offer a full refund.
3.We will NOT accept order cancellation request if the orders have been shipped. Please apply for a return after receiving the package.
4.Generally, you will receive a refund within 5 to 15 business days. (If no refund is received within 30 days, please contact us via email)
Return Policies
1. Items can be returned or exchanged within 30 days from the delivered date. Note that overdue requests may not be accepted and we do not accept returned items that were sent back directly without notifying us first.
2. All return/exchange items must be returned unworn, undamaged, unwashed, and with all the original labels attached in original packaging. If not, the buyer is responsible for all incurred fees and there will be no refund.
3. Please take a photo of the hygiene protection label on the swimsuit or underwear. No hygiene protection label or affect secondary sales, no returns. (For convenience, if you have multiple products to return, you can group them together and take just one or two photos.)
4. Please DO NOT return to the address on the package received, which is not our return address. Otherwise, we are afraid that we will not accept returns and refunds.
5. Return/Exchange shipping fees are at the customer's own expense.
6. The shipping fee belongs to the shipping carrier which ships the parcel. We only charge the price of the items, so the shipping fee is not included in the refund.
7. If your package is missing products or is damaged, please contact us within 24 hours of receipt and keep all packaging, especially the outer package for us to verify.
8. Gift card orders cannot be returned or exchanged.
Return Process
step1. Submit a return request at Contact Us to Customer Service within 30 days upon receiving your order.
step2. After receiving your email with the exchange/return request, our customer service representatives will send the exchange/return instructions back to you via email. Please follow the instructions to process the exchange/return.
step3. You will receive the refund within one week or have an exchange order processed after we receive your package. We'll email you once processing your refund or exchange and the refund will be issued to your original payment method. Generally, you will receive a refund within 5 to 15 business days. (If no refund is received within 30 days, please contact us via email)
Contact Us
If you have any further questions, please contact our customer services at [email protected]
Please Note: we reserve the right not to process the refund if they are returned in unacceptable condition.
